By Tracey Dowdy
If you have you ever been in an area where your device shows plenty of signal strength, but you can’t get pages to load, messages won’t send, photos don’t download, you know how frustrating it can be. There are any number of reasons your phone seems “stuck” – sometimes it’s the carrier, sometimes it’s the phone itself.
Of course, everyone’s go-to hack is to turn on Airplane mode for a few seconds, then turn it back off, but times when that’s not enough, there are other options.
To quote our favorite IT guy Roy, “Have you tried turning it off and on again?” Remember, your phone is a handheld computer, so restarting it works for all the same reasons restarting your laptop can resolve issues. You can get similar results by taking the SIM card out and putting it back in place while the phone is turned on. Use the tool that came with the phone, or if that’s nowhere handy, use an unfolded paper clip. Heads up, iPhone XS, XS Max, XR or Pixel 3 users, your SIM card is embedded in the hardware, so this isn’t an option for you.
If you’re still having trouble, either Apple or Android’s support pages may be your next stop. Both allow you to type in the issue you’re having and will direct you to a list of possible solutions, or prompt you to engage with a support team member either through Live Chat or phone call.
Apple’s support page for iPhone does highlight two features that may save you the trouble of waiting for Live Chat or a phone call. Carriers regularly update their settings, and it’s essential that you keep up with them, just as it is with updates to your phone’s software as it optimizes your connectivity. To see if you’re due for an update, open Settings > General > About on your phone. If there’s an update to be installed, you’ll be prompted to download it.
As something of a last resort, you can refresh your network settings. I say as a last resort because refreshing also means you’ll have to reset all your saved Wi-Fi passwords, VPN connections and any custom APN settings for users on carriers that require additional setup. If you have those passwords saved and are okay with the other set-up steps, go to Settings > General > Reset > Reset Network Settings. Once you confirm your selection, the phone will restart. Don’t forget to reconnect your phone to your home and work Wi-Fi networks.
Finally, as a last last resort, you can contact your wireless carrier. Sometimes signal issues can be traced to a cell tower being down in your area, the fiber optic cable may have been damaged in a storm or by construction crews, or perhaps there’s not adequate coverage in your area. If this is the case, you may need a network extender that will boost the signal and act as a mini cellphone tower.
Tracey Dowdy is a freelance writer based just outside Washington DC. After years working for non-profits and charities, she now freelances, edits and researches on subjects ranging from family and education to history and trends in technology. Follow Tracey on Twitter.